Privacy Policy

01 — Overview

Our Commitment to Your Privacy

Clouddle, Inc ("Clouddle," "we," "our," or "us") operates clouddle.com and provides a suite of internet services and property-wide Wi-Fi solutions. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our website, internet services, and managed Wi-Fi networks.

By accessing or using any Clouddle service — whether through our website, a broadband plan, or a Clouddle-managed wireless network deployed at a residential community, commercial property, hotel, or campus — you agree to the practices described in this Policy. If you do not agree, please discontinue use of our services.

02 — Information We Collect

Information We Collect

We collect information in three primary ways: information you provide directly, information collected automatically through your use of our services, and information obtained from third parties.

We do not intentionally collect sensitive categories of personal data such as health information, financial account credentials, government ID numbers, or biometric data unless expressly required to deliver a specific service and with your clear consent.

03 — Wi-Fi Services

Property-Wide Wi-Fi Services

Clouddle deploys and manages enterprise-grade wireless networks for residential communities, multi-family housing, hotels, office buildings, and commercial campuses. When you connect to a Clouddle-managed Wi-Fi network, additional considerations apply.

• We collect the MAC address and hostname of your device to assign IP addresses and manage network access.
• We monitor aggregate bandwidth consumption per access point to maintain quality of service for all users on the property.
• We may implement content filtering or acceptable-use policies at the direction of the property owner or operator.
• We do not inspect, log, or store the content of your encrypted internet traffic (e.g., HTTPS sessions).
• We do log connection metadata (device connected, time, duration, data volume) for network troubleshooting and billing purposes.
• Captive portal authentication data — including email addresses provided during network sign-on — is stored and used to authenticate returning devices.

Residents, guests, and employees connecting to a Clouddle-managed network should also review any supplemental privacy notice provided by the property owner, as they may have additional data practices that apply to your connection.

04 — Use of Information

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provision your internet service, authenticate your devices, assign IP addresses, and maintain network connectivity.
• Billing & Payments: To process subscription fees, generate invoices, and handle payment disputes.
• Customer Support: To respond to inquiries, diagnose connectivity issues, and resolve complaints.
• Network Management: To monitor performance, detect interference, apply firmware updates, and optimize coverage across deployed properties.
• Security & Fraud Prevention: To detect unauthorized access, prevent abuse, and protect the integrity of our networks.
• Legal Compliance: To comply with applicable laws, respond to lawful requests, and enforce our Terms of Service.
• Service Improvement: To analyze usage trends, develop new features, and enhance the user experience.
• Communications: To send service announcements, maintenance notices, and — with your consent — promotional offers.

We do not use your personal data to make automated decisions that produce significant legal effects without human review.

05 — Sharing & Disclosure

Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share information in the following limited circumstances:

• Service Providers: Vendors who assist with payment processing, cloud hosting, email delivery, network monitoring, and customer support under contractual confidentiality obligations.
• Property Partners: Property owners or operators whose premises host a Clouddle Wi-Fi deployment may receive aggregate usage reports and service-level data. They do not receive your personal account information unless required for service access.
• Legal Obligations: When required by law, court order, subpoena, or government request, we may disclose information as necessary. We will notify you when permitted by law.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to a successor entity subject to this Policy.
• Protection of Rights: To prevent fraud, enforce our agreements, or protect the safety of our users, employees, or the public.

06 — Cookies & Tracking

Cookies & Tracking Technologies

Our website and captive portal use cookies and similar tracking technologies. The types of cookies we use include:

• Essential Cookies: Required for the website and portal to function. These cannot be disabled without affecting service.
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve the experience (e.g., page view counts, session duration).
• Preference Cookies: Remember your settings such as language and display preferences.
• Session Authentication Tokens: Issued on our captive portal to keep your device authenticated to the Wi-Fi network for a defined session period.

You may manage cookie preferences through your browser settings. Opting out of analytics cookies does not affect service availability. We honor browser-level "Do Not Track" signals for analytics purposes.

07 — Data Retention

Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy or as required by law. Our general retention schedules are:

• Account information is retained for the duration of your service relationship plus up to 3 years after account closure for legal and billing purposes.
• Network connection logs (IP assignments, session metadata) are retained for up to 12 months and then deleted or anonymized.
• Support communications are retained for up to 2 years.
• Billing records are retained for 7 years as required by applicable financial regulations.
• Anonymized and aggregated network performance data may be retained indefinitely for service improvement.

When your data is no longer needed, we delete it securely or render it irreversibly anonymous.

08 — Security

Security Measures

We implement industry-standard technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of data in transit using TLS 1.2 or higher across all web and API interfaces.
• Encryption of sensitive data at rest, including payment information and authentication credentials.
• Role-based access controls limiting employee access to customer data on a need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of our network infrastructure.
• WPA3 enterprise wireless security on managed Wi-Fi deployments wherever supported.
• Physical security controls at data centers and network equipment rooms.

No transmission over the internet or wireless network is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. In the event of a data breach affecting your rights, we will notify you as required by applicable law.

09 — Your Rights

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal retention obligations.
• Portability: Receive your data in a structured, commonly used format.
• Opt-Out of Marketing: Unsubscribe from promotional communications at any time via the link in any email or by contacting us.
• Restriction: Request that we limit processing of your data in certain circumstances.
• Objection: Object to processing based on our legitimate interests.

California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know about sale of personal information (we do not sell personal information), the right to opt out of sharing, and the right to non-discrimination for exercising privacy rights.

To exercise any of these rights, please contact us using the details in Section 11. We will respond within 30 days of a verifiable request.

10 — Children's Privacy

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately and we will delete the information promptly.

If our services are deployed on a property where minors may use the network (such as family housing or educational campuses), property operators are responsible for implementing appropriate parental controls and content filtering in accordance with applicable law, including COPPA.

11 — Contact

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to us:

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on clouddle.com and updating the "Last Updated" date at the top of this page. Your continued use of our services after such changes constitutes acceptance of the updated Policy.